Privacy policy

Privacy Policy

At, customer’s privacy is precious. Through this privacy policy, we demonstrate our commitment to privacy.

“Hostibox”, “Our”, “Us” and “We” mean Hostibox International Group Ltd. “You”, “Your”, “Yourself”, “Client”, “Customer” and “Subscriber” mean the natural or legal entity that hereby engages Us to provide web hosting services.

This Privacy Policy describes the information we collect from you, what we do with the information, and Our information security practices. If you have questions about our Privacy Policy, please contact us.

The data controller of your personal information is Hostibox International Group Ltd.

Information We Collect

Hostibox may collect information about you as follows:

  • By registering an account, we may collect information provided at the time of registration: name, company name, address, telephone number, and email address.
  • By linking our services to a third-party account, we may collect information from that account such as any authentication tokens involved in authorization.
  • If you contact us, we may collect data regarding your correspondence.
  • We may collect details of your transactions involved in the fulfillment of orders. Hostibox does not store your financial information on our systems. Your financial information is stored with our third-party payment processors. Hostibox does, however, have access to, and may retain, your information through our third-party payment processors.
  • When you visit our website we may capture your IP address, time of and duration of visit, and time and duration of the pages on our website that you view. We may tie this information to personally identifiable information we have about you.
  • When using our services, we may collection information about your utilization, such as processor, memory, storage, and network usage.
  • When you subscribe for newsletter, we may collect your email address.

Use of Information

We will use your personally identifiable information only as follows:

  • For customer assistance
  • To provide, maintain, improve and expand our services
  • For transaction processing
  • To understand and analyze how you use our services
  • For fraud checking and reporting
  • To report IP address usage to RIPE & ARIN
  • For announcing special offers from time to time via email
  • To improve our service and its marketing

We may place a “cookie” in your browser to identify you to us when you repeat visiting our websites. A cookie is just an alphanumeric identifier. It help us customizing your visit.

We only provide any personally identifiable information about you to:

  • a law enforcement or regulatory agency as requested via subpoena
  • a potential business acquirer
  • third parties who perform services on our behalf, including but not limited to payment processor, subject to the third party agreeing with us that you personally identifiable information still confidential.
  • fraud detection/prevention service.

Legal Basis for Information Processing

To fulfill our contractual obligation to you when you order service from us, we need to collect personal data.

For financial record-keeping and law enforcement compliance, we are required by the law to collect and process financial personal data.

To operate our business, we require to collect personal data. However, you can remove your consent at any time and your data will not be used for marketing communications.

Storage of Personal Data

The data that we collect from you is stored in the USA and in United Kingdom, but it may be processed by staff operating outside the US and EEA (European Economic Area) who work for us or one of our affiliates. Such staff may process your data while fulfilling orders and providing support for your services. By using our services, you acknowledge that your data may be processed outside of the EEA.

Protection of Personal Data

Hostibox employs a variety of security measures to protect personal data from unauthorized access. However, no part of the Internet can be considered 100% secure.

Data Retention

Your data will be retained and processed as long as it is required to comply with applicable legal, tax, or accounting requirements.

At the end of the retention period, we will either delete or anonymize your data, unless it is stored in a backup archive and isolated from further processing.

Updating, Deleting, and Downloading Your Data

You may update your data at any time either through the client area Account section or by submitting a support ticket. We may require proof of identification in order to change certain data fields.

You may may request that Hostibox export your personal data by opening a support ticket.

Customers with no active services may request that their account be closed and personal data be deleted from Hostibox databases, with the exception of: billing system access logs, which may be stored for any duration of time at Hostibox’s discretion, cases where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by Hostibox management or law enforcement officials), in which case personal information may be retained indefinitely for purposes of ongoing investigation and prevention of fraud recurrence, or cases where a violation of the Terms of Service has resulted in termination of Customer’s account, in which case personal information may be retained indefinitely for purposes of prevention of further use of Hostibox’s services in the future by the offending Customer.

Hostibox will not delete any data required to comply with our legal obligations and financial requirements, or any data required to resolve disputes and enforce our legal agreements and policies.


We may contact you directly or through a third-party service provider regarding products or services you have ordered from us. We may also send you marketing emails if you have opted-in through the client area. Communication methods may include: email, text (SMS) message, or phone calls.

Use of Non-Personally Identifiable Information

We may share aggregate statistical data about our customers with third parties, such as advertisers or suppliers. This aggregate statistical data will not identify you personally.

Your Rights Under GDPR

If you are a resident of the EEA, you have the following data protection rights, which you may exercise by contacting us via support ticket:

  • Right to Access. You have the right to access your personal data and to request its export from us.
  • Right to Rectification. You have the right to update any incorrect or incomplete personal data.
  • Right to Restrict. You have the right to request the restriction of processing your personal data where there is no legitimate reason for us to do so.
  • Right to Object. You have the right to object to the processing of your personal data where there is no legitimate reason for us to do so.
  • Right to Erasure. Without overriding our financial and legal requirements, you have the right to request the erasure of any personal data we have collected.
  • Right to Withdraw Consent. You have the right to withdraw consent from any marketing communications we may send you.

Verifying your identity is a requirement before responding to a such request.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.

Children’s Privacy Policy

Our service is not available to children under the age of 18, and we will not intentionally maintain personal information about anyone under the age of 18.

Latest update: 1st December 2018